Included Services

Being in an apartment doesn’t mean that you have to be without service!

The apartments are designed and equipped for short and medium stays, and are designed to make you feel at home.

Customers are asked to respect this high-standard accommodation so that standards of quality and comfort can be maintained.

Of course, you can expect our help or guidance whenever you need anything - whether your question is related to the apartment or you want information about the city, a restaurant recommendation, the best places for shopping, or a guide to get the best cultural experiences. We are here to help!

Front desk 

All our apartments have a reception and  help-desk open 24/7.
Our team is in the building during the 365 days of the year, which in addition to the daily maintenance of your apartment will be available to help (these services are included in the daily price).
In the evening hours (8:00pm to 9:00am) may have to use our virtual reception. If the personal presence of a team member is required, there will always be someone in you apartment available within 15 minutes.

Cleaning 

The apartments are fully furnished with bed and bath linen, and kitchen utensils. The daily maid service does not include cleaning the kitchen and washing dishes (main meals). If the kitchen needs to be cleaned, this service will be charged at € 25.00 /day. Pots, pans and plates can be cleaned safely in the dishwasher. Washing up is not part of the daily cleaning service (option on request). All our apartments have daily cleaning service, which includes full linen and towel change when requested. An additional, optional laundry service is available upon request.

TV channels

Some apartments have four national channels and a number of satellite TV channels. In case your apartment is equipped with a box, you must tune the TV to AV1, select the receiver and then the channel of your choice. In case your apartment is not equipped with a box just choose the channels using the remote.

Internet

The building has several Wi-Fi access points. Access is free and you do not need a password. Just choose the closest Wifi network.

Smokers

This is a non-smoking apartment. € 20.00 daily will be charged if we need to clean the apartment or use products to eliminate odours.

Equipament

The apartment is equipped with all the amenities for a pleasant stay. Everything is strictly inventoried. Nothing may be removed from the apartment. Any missing or damaged items will be charged to the client at market price plus a fee of € 30.00/item to cover replacement costs.

Parking

Parking on the street is free and usually safe. However, we do recommend due care. Be aware that certain areas are subject to parking charges and parking time may be limited. See map to find parking places nearby.

Shopping

In addition to traditional shopping, there supermarkets very close to the building. See map to know where they are. Don’t fancy going shopping for groceries or need something else? We're at your service and will happy to handle this for you – all you have to do is ask. And of course, we will arrange delivery to your apartment door, every time. Want to order in for your evening meal or perhaps you’re busy working during the day? You can order in from one of the many restaurants that deliver straight to your door, we’ll even provide you with their menus.

Check-in & Check-out

The apartment must be vacated  by 12.00. There will be a daily charge of 40% over the daily published rate for arrivals before 14.00 (early checkin) and departures after 12.00 pm (late checkout).

More information here:

• FAQs
• Reservation terms